Returns, Refunds & Cancellations

This policy explains how returns, refunds and order cancellations work when you shop with Cure Veterinary.

1. Returns

If you're not satisfied with an item you've received from Cure Veterinary, you may be able to return it. Please contact us first, before sending anything back, so we can confirm eligibility and give you instructions.

2. Return eligibility

To be considered for a return, an item should generally be unused, unopened, and in its original packaging, along with your order number or proof of purchase. The return window for your order is [RETURN WINDOW] from the date of delivery. If you're unsure whether your item qualifies, contact us and we'll let you know.

3. Damaged, defective or incorrect products

Please inspect your order as soon as it arrives. If an item arrives damaged, defective, or different from what you ordered, contact us as soon as possible with your order number and photos of the item (and packaging, if relevant), so we can help make it right.

4. Non-returnable products

Some products cannot be returned once opened or used, for hygiene and safety reasons — this commonly includes items such as food, treats, supplements, medications, and grooming or hygiene products. Contact us if you're unsure whether a specific product is eligible.

5. Exchanges

If you'd like a different product, size, or variant, the simplest route is usually to return the original item (once approved) and place a new order for the item you'd like instead. Contact us and we'll guide you through it.

6. Refunds

Once we've received and reviewed your returned item, we'll let you know whether the refund has been approved. [REFUND GUARANTEE / CONDITIONS TO BE CONFIRMED] Approved refunds are returned to your original payment method, or arranged separately for cash-on-delivery orders.

7. Refund processing

Refund processing time: [REFUND PROCESSING TIME]. Depending on your bank or payment provider, it may take a little longer for the refund to appear on your statement after it's been issued.

8. Order cancellations

You can request to cancel an order before it has shipped by contacting us as soon as possible with your order number. Once an order has shipped, our return process above applies instead.

9. Customer support

For any question about a return, refund or cancellation, reach us at sales@cureveterinary.com or via WhatsApp at wa.link/d4vn47.