Shipping Policy

This Shipping Policy explains how orders placed on cureveterinary.com are delivered.

1. Shipping area

We currently deliver across Qatar.

2. Delivery address requirements

Please make sure your delivery address, building/apartment details, and contact phone number are accurate and complete at checkout, so your order can be delivered without delay.

3. Shipping information

Delivery provider: [COURIER / DELIVERY PROVIDER]. We accept the payment methods shown at checkout, including cash on delivery where available.

4. Delivery process

Once your order is confirmed, it's prepared for dispatch and handed to our delivery provider. You'll be contacted ahead of delivery where possible.

5. Delivery times

Estimated delivery time: [DELIVERY TIME] from order confirmation. Actual delivery times can vary depending on your location and order volume.

6. Shipping fees

Shipping fee: [SHIPPING FEE]. Any applicable shipping cost will also be shown at checkout before you complete your order.

7. Delivery delays

Occasionally, factors outside our control — such as weather, traffic, or courier delays — can affect delivery times. We'll let you know as soon as we're aware of any significant delay affecting your order.

8. Receiving your order

Please check that your order is complete and undamaged when it arrives. If you're not available at the time of delivery, our delivery provider may attempt redelivery or contact you to arrange a suitable time.

9. Damaged or incorrect products

If your order arrives damaged, incomplete, or different from what you ordered, please contact us as soon as possible with your order number and photos, so we can help resolve it. See our Returns, Refunds & Cancellations policy for more detail.

10. Delivery address changes

If you need to change your delivery address after placing an order, contact us as soon as possible — we'll do our best to update it before the order is dispatched, but can't guarantee a change once it's already on its way.

11. Contact information

For any shipping question, reach us at sales@cureveterinary.com or via WhatsApp at wa.link/d4vn47.