Terms & Conditions

These Terms & Conditions govern your use of cureveterinary.com and any order you place with Cure Veterinary. By using this site or placing an order, you agree to the terms below.

1. Introduction

Cure Veterinary ("we", "us", "our") operates cureveterinary.com (the "Site"), an online store for pet health, vitamins, supplements and care products delivered across Qatar. These terms apply to every visitor and customer of the Site.

2. Website use

You agree to use the Site only for lawful purposes, and not in any way that could damage, disable, or impair the Site, or interfere with anyone else's use of it. You must be legally able to enter into a binding contract to place an order with us.

3. Products and product information

We aim to describe our products as accurately as possible, including images, descriptions and specifications. Product information is provided for general guidance and is not a substitute for advice from a licensed veterinarian — please consult one before starting any new food, supplement, medication or treatment for your pet.

4. Product availability

All products are subject to availability. If an item you've ordered becomes unavailable after your order is placed, we'll contact you to arrange a substitute, a delay, or a full refund.

5. Prices and payments

Prices on the Site are listed in QAR and may change from time to time without prior notice. We accept the payment methods shown at checkout, which may include cash on delivery. In the event of a pricing or listing error, we reserve the right to cancel the affected order and issue a full refund.

6. Orders

Placing an order through the Site is an offer to purchase, which we may accept or decline at our discretion — for example, in cases of suspected fraud, an unavailable item, or a pricing error. We'll contact you if we're unable to fulfil your order.

7. Shipping and delivery

Delivery details, including timeframes and any applicable fees, are described in our Shipping Policy, which forms part of these terms.

8. Returns and refunds

Return and refund eligibility is described in our Returns, Refunds & Cancellations policy, which forms part of these terms.

9. Intellectual property

All content on the Site — including text, graphics, logos and images — belongs to or is licensed by Cure Veterinary and may not be copied, reproduced or reused without our written permission.

10. Third-party services and links

The Site may link to or use third-party services (for example, payment providers or delivery partners). We are not responsible for the content, policies or practices of any third-party site or service you access through the Site.

11. User accounts

If you create an account on the Site, you're responsible for keeping your login details confidential and for all activity that happens under your account. Let us know right away if you suspect unauthorized use of your account.

12. Limitation of liability

To the fullest extent permitted by law, Cure Veterinary is not liable for any indirect, incidental or consequential damages arising from your use of the Site or from products purchased through it.

13. Changes to these terms

We may update these terms from time to time. Continuing to use the Site after changes are posted means you accept the updated terms.

14. Governing law

These terms are governed by the laws of [GOVERNING LAW / JURISDICTION].

15. Contact information

Questions about these terms can be sent to sales@cureveterinary.com or via WhatsApp at wa.link/d4vn47.